Any unwanted item may be returned within 7 working days from the day it was received if it is in new, unused, unopened and re-saleable condition.
Please send your item, with a copy of your invoice and covering letter stating the reason for return to:
Tyne and Wear
Refunds & Credit Notes:
Your return will be processed within 7 working days of receipt, whereupon we will contact you directly regarding the issue of either a refund or credit note.
Please allow a further 3-5 working days for the refund to appear in your account.
If you are exchanging an item where there is a difference in cost such costs will be either charged/refunded to your original payment card along with postage & packing costs, as appropriate.
(Please do not send cheques as these cannot be accepted).
Items damaged in transit:
If your item has unfortunately been damaged in transit, we ask that you return it to us and we will send out a replacement immediately.
Please return any such item with a copy of your invoice and covering letter to:
Tyne and Wear
The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.
It is important that the amount of WEEE sent to landfill sites is reduced because:
- Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.
- WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.
Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Beauty International are doing our bit under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.
For example, if a customer bought new hair straighteners from us we would accept their old hair straighteners and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers do not have to pay for the transportation of their WEEE to our premises.
If you wish to return your WEEE item, please contact us at the telephone number / E-mail address below:
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.